CALL 066 7118200 | Order by 2pm for same-day dispatch

FAQ Frequently asked questions Do you have questions? We have answers

General

What packaging do you offer?

Barry Packaging supplies both stock and custom-printed packaging for retail and e-commerce businesses. Our stock range — available off the shelf and priced per pack — includes paper carrier bags (twist, rope and flat handle), luxury gift bags, boxes, e-commerce postal boxes, mailing bags, tissue paper, gift wrap, eco ribbons and a dedicated eco-friendly range. Our printed range covers fully branded bags, boxes, mailing bags, tissue paper and ribbon, custom-made to your logo and specification. Stock items ship fast with no minimum print run; branded packaging is made to order with design support included. Rated 5 stars on Google, with ISO 9001 certified quality across every order.

Who is Barry Packaging?

Barry Packaging is a family-run Irish packaging supplier, established in 1973 and based in Tralee, Co. Kerry. We design and supply stock and custom-printed packaging to retailers, boutiques, pharmacies, beauty salons, food businesses and e-commerce brands across Ireland and the EU — from single-outlet shops to retail groups with thousands of stores. Many of our customers have been with us for 15 to 20+ years.

Where is Barry Packaging based?

Barry Packaging is based at Monavalley Industrial Estate, Tralee, Co. Kerry, Ireland. We supply customers across Ireland, Northern Ireland and the EU. Orders can also be collected from our Tralee warehouse by prior arrangement — please phone ahead on 066 7118200.

What is the difference between stock and printed packaging?

Stock packaging is pre-made and sold off the shelf — no logo, no customisation and no minimum print run — so it ships fast and costs less per unit for smaller quantities. Custom-printed packaging is fully branded with your logo, colours and design, and is suited to businesses that want a consistent brand identity. Both are available from Barry Packaging, and you can start with stock and upgrade to printed as your business grows.

How do I get started with custom branded packaging?

Get in touch and a dedicated account manager will talk you through the process, available options and pricing. Share your logo, rough quantities and the product you have in mind, and we guide you from artwork through to delivery. Call 066 7118200 or contact us to begin.

Do you provide design support?

Yes. Free design support is included with custom-printed packaging — there are no hidden design fees. Our in-house design team works with your brand to create artwork and proofs before anything goes to production.

Are your products eco-friendly?

Yes. Barry Packaging stocks a dedicated eco-friendly range, including paper bags made from strong 130g recycled paper manufactured in Ireland, plus eco mailing bags and eco ribbons. Our premium ranges use eco inks and compostable materials, and our paper packaging is recyclable.

What is the minimum order quantity?

Stock packaging is sold in full boxes (packs), not as individual items, so we cannot supply small quantities such as 10–15 bags. Minimum quantities vary by product — see each product page for its pack size. Custom-printed packaging has higher minimums that depend on the product and specification; your account manager confirms these at quote stage.

How long does custom branded packaging take to produce?

Custom branded packaging takes approximately 6–20 weeks to produce, depending on the product, quantity and specification. Stock packaging ships far faster. Your account manager confirms an exact lead time once artwork and order details are approved.

Can I request a sample before ordering?

Yes. We can send samples within Ireland and Northern Ireland — please contact us to request one. Note that there may be an additional cost for this service.

Are the product colours shown online accurate?

Product colours shown online are as accurate as we can make them, but may vary slightly. Every monitor, laptop, tablet and phone screen displays colour differently, so we edit our photos to be as life-like as possible. If colour is critical to your order, please request a sample before buying.

What certifications and quality standards do you have?

Barry Packaging is ISO 9001 certified, meaning our quality management is independently audited to a consistent standard across every order. We are also rated 5 stars on Google by our customers, many of whom have worked with us for 15 to 20+ years.

What is your returns and exchanges policy?

Stock items can be returned within 14 days of purchase for a refund or exchange, provided they are unused, in their original condition and packaging, and accompanied by valid proof of purchase. Custom-made products and opened food-contact packaging cannot be returned (this list is not exhaustive). Approved refunds are processed to your original payment method within 14 days.

For faulty, damaged or incorrect items, contact us immediately on 066 7118200 to arrange a replacement or refund — we cover return postage only where goods are faulty, damaged or not as described. Change-of-mind returns are at your own postage cost. We reserve the right to refuse returns where we suspect fraudulent activity or abuse of this policy.
Deliveries
Where do you ship?
Currently we deliver stock packaging to Ireland, Northern Ireland and EU only. For more information about delivery please visit Delivery Info Page
Can I track the progress of my order?
Once the order is scanned by DPD couriers customers will get an email on estimated delivery time and also a text message if a mobile phone number has been provided.
Can I collect my order?
Yes, orders can be collected from our warehouse in Tralee, Co.Kerry But please phone ahead to let us know that you will be collecting an order.
Do you offer free delivery?
For stock packaging we offer FREE Delivery on all orders over €100 ex VAT All branded packaging is delivered for free.
How long is the delivery?
Orders placed before 2.00pm Monday to Friday are normally dispatched that afternoon. Majority of orders are delivered the next working day, but delays may occur in the courier network from time to time so we cannot guarantee next day delivery. For branded packaging delivery depends on the product, quantity and specifications of the order.
Can I change my address once the order has been submitted?
Changes are available before dispatch. Once an order has been dispatched, we cannot update any details.
I've received an incorrect item in my order, what do I do?
If you've received something you haven't ordered, please contact us and we'll arrange a collection.
I'm missing an item from my order, what do I do?
We're sorry there's an item missing from your order. We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately. You can also contact us and we’ll do our best to help you.
Payment
How do I pay by cheque or bank transfer?
Please call us on 066 7118200.
Do you offer credit?
We have credit options for our long-term returning customers who order directly (over the phone, email or in-person).
What flexible payment options are available?
For branded packaging we have few payment plans available. You can spread payments with no interest or additional charges. We offer a 12 or 20 week payment plan. The duration depends on the product type. Generally, 12 week option is offered with short (up to 8 weeks) lead times, and 20 week with longer (over 8 weeks) lead times.
Technical
I'm having trouble signing into my account
Make sure you are using the same email address and password you registered with. If you can't remember your password, click on the 'forgotten password' link on the sign in page. You'll be prompted to enter your email address and we'll send you an email with a link that will allow you to create a new password for your account. If you still can't sign in, try a different browser or please contact us and give as much detail as you can about the issue, including screenshots of any error message you receive and what you've done so far to try to resolve the issue at hand.
My payment was declined, what should I do?
1. Place your order again 2. Check all details ( card number, expiry date, billing address, eircode) 3. Try a different card 4. Try a different browser 5. If your payment has been declined through the 3D secure security measures you’ll need to contact your bank for further information. 6. Contact us to place your order over the phone
I'd like to delete my account, what should I do?
Please contact us and we will delete your account.
I did not receive my confirmation email
Please contact us and we will resend the email.
Something is not working on the website
Please contact us and provide as much information as possible ( such as the device you use, browser, webpage address), and if possible attach any screenshots.