FAQ
Frequently asked questions
Do you have questions? We have answers
General
What packaging do you offer?
We supply stock and branded packaging. Stock packaging is usually delivered within 2 days in Ireland (when ordered before 1PM). Our branded packaging is custom made based on client requirements and can take 6-20 weeks depending on the product and chosen specifications.
I am interested in branded packaging, but not sure where to begin?
Please get in touch and our dedicated account manager will contact you and talk you through the process and available options.
Can you send samples?
Yes we can send samples in Ireland and Northern Ireland. Please contact us to request a sample. Please note that there may be an additional cost for this service.
Are colours in the product pictures accurate?
Actual colours may vary. This is due to the fact that every computer monitor, laptop, tablet and phone screen has a different capability to display colours and that everyone sees these colours differently. We try to edit our photos to show all of our products as life-like as possible, but please understand the actual colour may vary slightly from your monitor. If colour is important, please ask for a sample.
Can you sell 10 - 15 bags at a time (e.g. for a small event or hen party)?
We can only sell full boxes of bags, boxes, tissues etc. For minimum order quantities please view specific products.
How long does it take to get a custom order done?
Depending on the product, quantity and specifications it can take 6 - 20 weeks.
What is your returns and exchanges policy?
We offer a 14-day cooling off period, during which you can return any stock items that you are not completely satisfied with for a refund or exchange. The 14-day period starts from the date of purchase.
To be eligible for a return, the item must be unused and in the same condition that you received it, and must be returned in its original packaging with a valid receipt or proof of purchase.
Please note that certain items are exempt from being returned. These include customised products made to order and opened food contact material packaging , this list is not exhaustive. If your return is approved, we will process your refund to your original method of payment within 14 days.
If you receive any faulty or damaged items, please contact our customer service team immediately on 066 7118200 as soon as possible to arrange for a replacement, or refund.
To avoid any issues, we kindly ask you to carefully read the product description and check sizes before making your purchase.
Please note that we are only liable to pay postage where goods are faulty, damaged, or not as described.
If you are returning an item simply because you changed your mind, you will be responsible for paying for your own postage costs.
We reserve the right to refuse returns if we suspect any fraudulent activity or abuse of our returns policy.
We hope that you will be completely satisfied with your purchase, but if you have any questions or concerns, please don't hesitate to contact us on 066 7118200.
We will do our best to assist you and ensure that your experience with us is a positive one.
To be eligible for a return, the item must be unused and in the same condition that you received it, and must be returned in its original packaging with a valid receipt or proof of purchase.
Please note that certain items are exempt from being returned. These include customised products made to order and opened food contact material packaging , this list is not exhaustive. If your return is approved, we will process your refund to your original method of payment within 14 days.
If you receive any faulty or damaged items, please contact our customer service team immediately on 066 7118200 as soon as possible to arrange for a replacement, or refund.
To avoid any issues, we kindly ask you to carefully read the product description and check sizes before making your purchase.
Please note that we are only liable to pay postage where goods are faulty, damaged, or not as described.
If you are returning an item simply because you changed your mind, you will be responsible for paying for your own postage costs.
We reserve the right to refuse returns if we suspect any fraudulent activity or abuse of our returns policy.
We hope that you will be completely satisfied with your purchase, but if you have any questions or concerns, please don't hesitate to contact us on 066 7118200.
We will do our best to assist you and ensure that your experience with us is a positive one.
Deliveries
Where do you ship?
Currently we deliver stock packaging to Ireland, Northern Ireland and EU only. For more information about delivery please visit Delivery Info Page
Can I track the progress of my order?
Once the order is scanned by DPD couriers customers will get an email on estimated delivery time and also a text message if a mobile phone number has been provided.
Can I collect my order?
Yes, orders can be collected from our warehouse in Tralee, Co.Kerry
But please phone ahead to let us know that you will be collecting an order.
Do you offer free delivery?
For stock packaging we offer FREE Delivery on all orders over €100 ex VAT
All branded packaging is delivered for free.
How long is the delivery?
Orders placed before 2.00pm Monday to Friday are normally dispatched that afternoon. Majority of orders are delivered the next working day, but delays may occur in the courier network from time to time so we cannot guarantee next day delivery.
For branded packaging delivery depends on the product, quantity and specifications of the order.
Can I change my address once the order has been submitted?
Changes are available before dispatch. Once an order has been dispatched, we cannot update any details.
I've received an incorrect item in my order, what do I do?
If you've received something you haven't ordered, please contact us and we'll arrange a collection.
I'm missing an item from my order, what do I do?
We're sorry there's an item missing from your order. We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately. You can also contact us and we’ll do our best to help you.
Payment
How do I pay by cheque or bank transfer?
Please call us on 066 7118200.
Do you offer credit?
We have credit options for our long-term returning customers who order directly (over the phone, email or in-person).
What flexible payment options are available?
For branded packaging we have few payment plans available. You can spread payments with no interest or additional charges. We offer a 12 or 20 week payment plan. The duration depends on the product type. Generally, 12 week option is offered with short (up to 8 weeks) lead times, and 20 week with longer (over 8 weeks) lead times.
Technical
I'm having trouble signing into my account
Make sure you are using the same email address and password you registered with.
If you can't remember your password, click on the 'forgotten password' link on the sign in page. You'll be prompted to enter your email address and we'll send you an email with a link that will allow you to create a new password for your account.
If you still can't sign in, try a different browser or please contact us and give as much detail as you can about the issue, including screenshots of any error message you receive and what you've done so far to try to resolve the issue at hand.
My payment was declined, what should I do?
1. Place your order again
2. Check all details ( card number, expiry date, billing address, eircode)
3. Try a different card
4. Try a different browser
5. If your payment has been declined through the 3D secure security measures you’ll need to contact your bank for further information.
6. Contact us to place your order over the phone
I'd like to delete my account, what should I do?
Please contact us and we will delete your account.
I did not receive my confirmation email
Please contact us and we will resend the email.
Something is not working on the website
Please contact us and provide as much information as possible ( such as the device you use, browser, webpage address), and if possible attach any screenshots.
